What Drives Supplier Loyalty For Enterprise B2B Buyers?

Transparent prices and product details most influence enterprise B2B decision-makers’ willingness to buy again from a supplier for work-related purchases, according to results from a study [pdf] commissioned by Accenture and hybris and conducted by Forrester Consulting. Interestingly, the supplier’s omni-channel capabilities emerge as a far lesser reason for repeat purchasing, despite vendors’ belief that their customers have expectations for a consistent omni-channel experience. (more…)