B2B Marketers See Customer Experience As An Exciting Opportunity. So What Are Their CX Priorities?

Optimizing the customer experience is the single most exciting opportunity for B2B marketers this year, and will remain one of the most exciting opportunities in five years’ time, according to the B2B Digital Trends 2016-2017 report [download page] from Econsultancy and Adobe. Strategy is the most important element to success, per the survey’s respondents, though well-designed user journeys are also considered critical by many. (more…)